After Installation

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AFTER INSTALLATION

Issue: Any link on the front page results in a 404 error.

Solution: The .htaccess file does not have a correct RewriteBase instruction. You need to contact our Support Dept. and we'll help you.

Issue: "The software is not configured to respond to requests of the following host:"

Solution: In case you installed the software from http://www.yoursite.com, the software will not work for http://yoursite.com. You can fix this by setting a redirect procedure from http://yoursite.com to http://www.yoursite.com. You can learn how to do this on our forum at http://forum.iautosoftware.com/index.php/topic,11.0.html.

Issue: "The software license is expired"

Solution: Your license is expired. You can check it at the /license URL. (http://www.yoursite.com/license or http://www.yoursite.com/subfolder/license) You need to contact our Support or Sales Depts. to investigate this issue.

Issue: "The software license is invalid"

Solution: Your license was generated incorrectly. You need to contact our Support to investigate this issue.

Issue: Errors with Translation2.php

You have the following errors on your site:

Notice: Constant TRANSLATION2_ERROR already defined in /usr/local/lib/php/Translation2.php on line 55

Notice: Constant TRANSLATION2_ERROR_METHOD_NOT_SUPPORTED already defined in /usr/local/lib/php/Translation2.php on line 56

Notice: Constant TRANSLATION2_ERROR_CANNOT_CONNECT already defined in /usr/local/lib/php/Translation2.php on line 57

Notice: Constant TRANSLATION2_ERROR_CANNOT_FIND_FILE already defined in /usr/local/lib/php/Translation2.php on line 58

Notice: Constant TRANSLATION2_ERROR_DOMAIN_NOT_SET already defined in /usr/local/lib/php/Translation2.php on line 59

Notice: Constant TRANSLATION2_ERROR_INVALID_PATH already defined in /usr/local/lib/php/Translation2.php on line 60

Notice: Constant TRANSLATION2_ERROR_CANNOT_CREATE_DIR already defined in /usr/local/lib/php/Translation2.php on line 61

Notice: Constant TRANSLATION2_ERROR_CANNOT_WRITE_FILE already defined in /usr/local/lib/php/Translation2.php on line 62

Notice: Constant TRANSLATION2_ERROR_UNKNOWN_LANG already defined in /usr/local/lib/php/Translation2.php on line 63

Notice: Constant TRANSLATION2_ERROR_ENCODING_CONVERSION already defined in /usr/local/lib/php/Translation2.php on line 64

Notice: Constant TRANSLATION2_ERROR_UNSUPPORTED already defined in /usr/local/lib/php/Translation2.php on line 65

Fatal error: Cannot redeclare class Translation2 in /usr/local/lib/php/Translation2.php on line 82

Solution: Please find the instructions to fix this issue below:

1.open the /system/ext/Translation2/Translation2.php file
2.add the line: if (false){ right after: <?php
3.add the line: } right before: ?> at the end of the file.

Please let us know if it did not help you, and send us your FTP access in order we can help you.